AIcademy
AI in Customer Contact Centers: Concrete Applications
Description:
Gain insight into how AI is making customer contact centers smarter: from automatic summaries and conversation analysis to smart chatbots and agent assistance.
Learning objectives:
Explore the possibilities of AI for email, chat and telephony.
Understand how AI provides real-time support to employees.
Insight into applications such as conversation analysis, sentiment detection and FAQ automation.
Practical steps to implement AI safely and incrementally.
For whom: Managers and executives in customer contact who want to use AI strategically.
Introduction
In this practical knowledge session you will learn how to use AI smartly within your customer contact center. From automatically summarizing conversations and real-time support for employees to implementing smart chatbots and FAQ automation. Discover how you can save time, improve the customer experience and support your employees in their daily work using AI.
What you will learn during this training
1. Using AI for email, chat and telephony
You will learn how AI tools make handling customer contact via email, chat and telephone easier and more efficient.
Automatic answering and handling of simple questions
Using chatbots to resolve customer queries faster
AI support in formulating consistent and customer-friendly messages
Easily manage and improve canned responses
2. Real-time support for employees
Discover how AI tools can support your employees during customer conversations, enabling them to respond faster and more effectively.
Provide direct suggestions to employees during phone calls or chats
Real-time support in finding the right information
Efficiently answer complex customer questions with AI assistance
Improving call quality and response times
3. Conversation analysis and sentiment detection with AI
You will gain insight into how AI helps you analyze conversations, recognize sentiments and improve your customer contact strategy.
Automatic analysis of phone calls and chats
Recognizing positive and negative customer feedback
Identifying trends to improve customer satisfaction
Gain insight into employee performance
4. FAQ Automation with AI
Learn how to automate frequently asked questions quickly and effectively using smart AI tools.
Efficiently set up and manage AI-driven FAQ systems
Provide customers with the right answers quickly and automatically
Improving customer satisfaction through consistent responses
Continuously optimize FAQs using AI insights
5. Implement AI safely and gradually
You will learn which practical steps are needed to successfully and safely implement AI within your customer contact center.
Practical roadmap for successful implementation
Ensuring security and privacy during AI use
Step-by-step rollout of AI within your organization
Creating support among employees and stakeholders
Approach and working methods
This knowledge session is interactive and practice-oriented: you will receive concrete examples and scenarios from customer contact centers. You will discover how various AI applications are effective and directly applicable. There is plenty of room for questions, discussion and sharing your own experiences.
For whom
This training is suitable for managers and executives in customer contact who want to use AI strategically within their organization. Technical knowledge is not required - only curiosity about practical and strategic applications of AI.
Interested in this training?
Feel free to contact us. We are happy to think along with you about a suitable solution for your team or organization.
AI in Customer Contact Centers: Concrete Applications
Introduction
In this practical knowledge session you will learn how to use AI smartly within your customer contact center. From automatically summarizing conversations and real-time support for employees to implementing smart chatbots and FAQ automation. Discover how you can save time, improve the customer experience and support your employees in their daily work using AI.
What you will learn during this training
1. Using AI for email, chat and telephony
You will learn how AI tools make handling customer contact via email, chat and telephone easier and more efficient.
Automatic answering and handling of simple questions
Using chatbots to resolve customer queries faster
AI support in formulating consistent and customer-friendly messages
Easily manage and improve canned responses
2. Real-time support for employees
Discover how AI tools can support your employees during customer conversations, enabling them to respond faster and more effectively.
Provide direct suggestions to employees during phone calls or chats
Real-time support in finding the right information
Efficiently answer complex customer questions with AI assistance
Improving call quality and response times
3. Conversation analysis and sentiment detection with AI
You will gain insight into how AI helps you analyze conversations, recognize sentiments and improve your customer contact strategy.
Automatic analysis of phone calls and chats
Recognizing positive and negative customer feedback
Identifying trends to improve customer satisfaction
Gain insight into employee performance
4. FAQ Automation with AI
Learn how to automate frequently asked questions quickly and effectively using smart AI tools.
Efficiently set up and manage AI-driven FAQ systems
Provide customers with the right answers quickly and automatically
Improving customer satisfaction through consistent responses
Continuously optimize FAQs using AI insights
5. Implement AI safely and gradually
You will learn which practical steps are needed to successfully and safely implement AI within your customer contact center.
Practical roadmap for successful implementation
Ensuring security and privacy during AI use
Step-by-step rollout of AI within your organization
Creating support among employees and stakeholders
Approach and working methods
This knowledge session is interactive and practice-oriented: you will receive concrete examples and scenarios from customer contact centers. You will discover how various AI applications are effective and directly applicable. There is plenty of room for questions, discussion and sharing your own experiences.
For whom
This training is suitable for managers and executives in customer contact who want to use AI strategically within their organization. Technical knowledge is not required - only curiosity about practical and strategic applications of AI.
Interested in this training?
Feel free to contact us. We are happy to think along with you about a suitable solution for your team or organization.
Description:
Gain insight into how AI is making customer contact centers smarter: from automatic summaries and conversation analysis to smart chatbots and agent assistance.
Learning objectives:
Explore the possibilities of AI for email, chat and telephony.
Understand how AI provides real-time support to employees.
Insight into applications such as conversation analysis, sentiment detection and FAQ automation.
Practical steps to implement AI safely and incrementally.
For whom: Managers and executives in customer contact who want to use AI strategically.
AI in Customer Contact Centers: Concrete Applications
Description:
Gain insight into how AI is making customer contact centers smarter: from automatic summaries and conversation analysis to smart chatbots and agent assistance.
Learning objectives:
Explore the possibilities of AI for email, chat and telephony.
Understand how AI provides real-time support to employees.
Insight into applications such as conversation analysis, sentiment detection and FAQ automation.
Practical steps to implement AI safely and incrementally.
For whom: Managers and executives in customer contact who want to use AI strategically.
Introduction
In this practical knowledge session you will learn how to use AI smartly within your customer contact center. From automatically summarizing conversations and real-time support for employees to implementing smart chatbots and FAQ automation. Discover how you can save time, improve the customer experience and support your employees in their daily work using AI.
What you will learn during this training
1. Using AI for email, chat and telephony
You will learn how AI tools make handling customer contact via email, chat and telephone easier and more efficient.
Automatic answering and handling of simple questions
Using chatbots to resolve customer queries faster
AI support in formulating consistent and customer-friendly messages
Easily manage and improve canned responses
2. Real-time support for employees
Discover how AI tools can support your employees during customer conversations, enabling them to respond faster and more effectively.
Provide direct suggestions to employees during phone calls or chats
Real-time support in finding the right information
Efficiently answer complex customer questions with AI assistance
Improving call quality and response times
3. Conversation analysis and sentiment detection with AI
You will gain insight into how AI helps you analyze conversations, recognize sentiments and improve your customer contact strategy.
Automatic analysis of phone calls and chats
Recognizing positive and negative customer feedback
Identifying trends to improve customer satisfaction
Gain insight into employee performance
4. FAQ Automation with AI
Learn how to automate frequently asked questions quickly and effectively using smart AI tools.
Efficiently set up and manage AI-driven FAQ systems
Provide customers with the right answers quickly and automatically
Improving customer satisfaction through consistent responses
Continuously optimize FAQs using AI insights
5. Implement AI safely and gradually
You will learn which practical steps are needed to successfully and safely implement AI within your customer contact center.
Practical roadmap for successful implementation
Ensuring security and privacy during AI use
Step-by-step rollout of AI within your organization
Creating support among employees and stakeholders
Approach and working methods
This knowledge session is interactive and practice-oriented: you will receive concrete examples and scenarios from customer contact centers. You will discover how various AI applications are effective and directly applicable. There is plenty of room for questions, discussion and sharing your own experiences.
For whom
This training is suitable for managers and executives in customer contact who want to use AI strategically within their organization. Technical knowledge is not required - only curiosity about practical and strategic applications of AI.
Interested in this training?
Feel free to contact us. We are happy to think along with you about a suitable solution for your team or organization.
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